Information We Collect
A. Information You Provide to Us
Registration Information. When you sign up for a Platform account, you give us at least your name, email address, and phone number. That information is encrypted when stored to help maintain your security. If you decide to sign up using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.
User Profile Information. When you join the Platform, your name and Profile photos is always part of your Profile.
Payment Method. When you add a credit card or payment method to your, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Application Information. If you decide to join our community, we may require background checks which will be performed by an independent third party company. You provide them with your basic information so that they can run your background check.
B. Information We Collect When You Use the Platform
Location Information. Company is all about connecting Workers and Employers. To do this, we need to know where you are. When you open our App on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.
Your location information is collected in the background, even when the you switch to another app or your phone is in your pocket. To turn off location collection simply log out of the app. Its necessary to collect this information in the background for things like matching Employers with nearby Workers, navigation information, range and distance between worker and employer, mileage calculation for billing. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of Users or a member of the public. In addition to the reasons described above, Users’ location information and distance traveled and speed, etc, is necessary for calculating charges and insurance. If you give us permission through your device settings or app, we may collect your location while the app is off to identify promotions or service updates in your area.
Device Information. The app receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier. We collect mobile sensor data from Users’ devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns.
Usage Information. To help us understand how you use the Platform and to help us improve it, we automatically receive information about your interactions with the Platform, like the pages or other content you view, your actions within the app, and the dates and times of your visits.
Call and Text Information. We may work with a third party partner to facilitate phone calls and text messages between Workers and Employers who have been connected for jobs. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls/Text made on the Platform, such as those between Workers and Employers.
User Feedback. We want to make sure Users are doing a great job. Workers and Employers may rate and review each other at the end of every job. We receive information about ratings and reviews and, as we explain below, give Employers information about Workers’ ratings and reviews and vice versa.
Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Platform and interact with advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Platform.
C. Information We Collect from Third Parties
Third Party Services. If you choose to register for our platform or otherwise link your account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
Enterprise Programs. If your company, university, or organization participates in one of our enterprise programs, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request jobs on your behalf, in which case they may provide us with your name, phone number, your location and more.
Background Information on Users. Our Platform works with third party partners to perform driving record and criminal background checks on Users, and we receive information from them such as publicly available information about a Driver’s driving record or criminal history.
How We Use the Information We Collect
We use the information we collect from all Users to:
Connect Workers with Employers;
Provide, improve, expand, and promote the Platform;
Analyze how the community uses the Platform;
Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
Personalize the experience for you and your friends and contacts;
Send you text messages and push notifications;
Facilitate transactions and payments;
Provide you with customer support;
Find and prevent fraud; and
Respond to trust and safety issues that may arise, including incidents, disputes between Workers and Employers, and requests from government authorities.
Additionally, we use the information we collect from Users for the following purposes related to using the Platform:
Sending emails and text messages to Users who have started the application process regarding the status of their application;
Determining a Users’s eligibility to join The platform
Notifying Users about Jobs demand, pricing and service updates; and
Analyzing usage patterns for safety and insurance purposes.
How We Share the Information We Collect
A. Sharing Between Users
Sharing between Workers and Employers. Workers and Employers are able to see basic information about each other, such as names, photo, ratings, comments, and any information they have added to their Profiles. Workers and Employers who connect their accounts to Facebook will also be able to see their mutual Facebook friends. Workers and Employers see each others location in real-time during a job and during the job application process. During breaks, and after job has completed, location information is not shared.
Although we help Users communicate with one another during a job, we do not share your actual phone number or other contact information with other Users.
If you report a lost or found item to us, we will seek to connect you with the relevant Worker or Employer, including sharing actual contact information.
B. Sharing Between Platform users and Third Parties
API and Integration Partners. If you connect to the Platform through an integration with a third party service, we may share information about your use of the Platform with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.
Third Party Services. The Platform may allow you to connect with other websites, products, or services that we don’t have control over (for example, we may give you the ability to order a food delivery from a restaurant from within the app). If you use these services, we will provide the third party with information about you to allow them to provide the service to you (for example, we would give the restaurant your name, phone number and location). We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Platform, including all of the things described in Section 3 above.
Fleet/Enterprise Partners. If you participate in an fleet/enterprise program and charge a job to your organization’s billing method or credits, we will provide your organization’s account holder with information about your use of the Platform, including job details such as date, time, charge, and job details. If you change organizations, it is your responsibility to update your Business Profile with the new information. (Please remember to check and set your designation settings accordingly.) If you integrate your account with an expense platform (like Concur) we will share the job details to your expense account.
International Partners. We’ve partnered with several job services around the globe so Employers and Workers can continue to find each other when they open the app abroad, and Workers can provide services to international travelers in the U.S. When we match a job with the partner, we share the same information that is shared between matched Workers and Employers on the Platform. In some cases we are unable to mask your phone number if you call an international Worker, so please keep that in mind before using this feature.
Other Sharing. We may share your information with third parties in the following cases:
While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the community, or the public (you can read more about this in our Law Enforcement Request policy);
To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
If you signed up for a promotion with another User’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
With our insurance partners to help determine and provide relevant coverage in the event of an incident;
To provide information about the use of the Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
Whenever you consent to the sharing.
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Platform.
Profile Information. While your name will always be shared with other users and fellow Users, you can delete any additional information that you added to your Profile at any time.
Editing and Accessing Your Information. You can review and edit certain account information by logging in to your account settings and profile
Data Security. We are committed to protecting the data of the community. Even though we take reasonable precautions to protect your data and information, no security measures can be 100% secure, therefore we cannot guarantee the security of any information you supply to us, and accept no liability with regards to it. You should have no expectation of privacy, any information you supply to us is at your own risk.
Children’s Privacy. Our platform is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at our Help Center.